Frequently asked questions
I HAVE AN IDEA IN MIND FOR SOMETHING BUT I’M NOT CRAFTY. CAN YOU CREATE IT?
Absolutely! Please email us directly at firstname.lastname@example.org to discuss custom orders.
I CONTACTED YOU ABOUT A CUSTOM ORDER BUT HOW WILL I KNOW I LOVE THE FINISHED PRODUCT? I’M NERVOUS ABOUT PAYING BEFORE I SEE THE FINAL PRODUCT.
We will be in constant communication with you during the design process. We send multiple sample previews and change things around until you are 100% satisfied. There are no limits to the number of changes or previews we can send. However, once you approve the design and the item has been created, any changes will require a new order.
I PLACED MY ORDER. NOW WHAT?
Your order will be completed and shipped within 14 business days. Please note that holidays and weekends are not considered business days. If you need your order before the 14 business days, please email us at email@example.com and we can add on a rush fee of $5. Once your item is packaged to be shipped, you will receive a tracking number via email. All items will be shipped First Class (2-9 day delivery). If you would like priority shipping or a faster delivery option, please email us and we will send you an updated invoice.
I HAVE TRACKING FOR MY ORDER, BUT THE POST OFFICE HAS DELAYED IT. NOW WHAT?
Unfortunately, we are NOT responsible for any lost items or mistakes made by the post office. We cannot control a package once it has been handed over to the post office. You may contact us and we can try to contact the post office on your behalf.
I AM A BUSINESS OWNER AND WOULD LIKE TO MAKE A WHOLESALE ORDER. DO YOU DO THAT?
Yes! We love working with other businesses, both big and small! Please email us at firstname.lastname@example.org
I HAVE MY OWN BUSINESS AND WANT SOME ITEMS WITH MY LOGO ON THEM. DO YOU DO THAT?
We sure do! Whether you are looking for cups, shirts, hats, car decals, or signs, we can help you! Please email us at email@example.com and include your logo
THE SHIRT I ORDERED DOESN’T FIT ME RIGHT. I WANT A REFUND OR AN EXCHANGE.
Unfortunately, no returns, refunds or exchanges are available on custom items.
I PLACED MY ORDER BUT NO LONGER NEED IT. CAN I CANCEL IT?
You may cancel it for an 80% refund. There is a 20% convenience fee.