Shipping & Returns

Shipping Policy

We try to get our items shipped as quickly as possible.  Please understand that we are a small business and have other responsibilities (ie kids, work, etc).  All items are handmade and in most cases, not made until ordered.  Most items will be shipped within 14 business days of invoice being paid, unless otherwise noted.  Weekends and Holidays are not considered business days.  If order is needed prior to 14 business days, a $5 rush fee will need to be added to the shopping cart prior to checking out.

Items will be shipped First Class (2-9 day delivery) with a tracking number.  If you would like priority shipping, please notify us and the higher postage rate will be added to your invoice.

We do our best to package each item with care so that it arrives to you in perfect condition.

Please ensure your shipping address is accurate on the invoice.  If you have an address change, the order will need to be cancelled immediately and reordered with the correct address.

Please note that we are NOT responsible for any lost items or mistakes made by the post office.  We cannot control a package once it has been given over to the post office.  Please be aware that mistakes are possible and buyers are at their own risk when purchasing.

Return & Exchange Policy

Unfortunately, no returns, refunds, or exchanges are available.

If you decide to cancel your order after paying the invoice, there will be a 20% cancellation fee, due to the fact that almost all items are not made until your order has been submitted.

If there is a problem with your purchase, please contact us immediately.  We will work together to try to rectify the situation.  If you decide to write on our Facebook wall instead of contacting us directly, you will get 1 warning and then will no longer be allowed to order from us.  Facebook is an open network and we would like to keep it a positive environment.  We want to make sure our customers are happy and refer others to us.

Get in Touch

Tel. 317-850-4166 
bellarosedeisgnsmore@hotmail.com

I am always willing to discuss an order or a new design idea! 

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